Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 24 business hours and shipped from our California warehouse via FedEx Ground. Delivery typically takes 5–7 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.
Creating an account is easy. Simply click on the “Sign Up” or “Create Account” button at the top of our website, then enter your name, email address, and password. Once registered, you can manage your orders, track shipping, and update your information at any time.
If your order hasn’t been shipped yet, you can request a change by emailing us at [email protected] with your order number and the updated address.
Please note: We are unable to update the address once the order has been shipped.
Once your order ships, you will receive a tracking number via email. You can click the link provided to view the latest shipping updates. If you created an account, you can also log in to your Order History to track your package.
No, we do not store your credit card information. All payments are processed securely through our trusted payment gateways to ensure your data is protected.
Yes, sales tax is applied based on your shipping address and local tax regulations. The final amount will be calculated and shown at checkout before you complete your purchase.
At this time, we only ship within the United States. We are working on expanding our shipping options in the future. For international inquiries, feel free to contact us at [email protected].
Most orders are shipped in one single package, especially if you are ordering a single bike. If you order multiple products, they may be shipped in separate packages depending on availability and size. You will receive separate tracking numbers if your order is split.
If you need to swap an item
Returns and Exchanges
You may return your eAhora electric bike within 14 days of delivery, as long as it is unused, in like-new condition, and returned in its original packaging with all accessories included.
To begin a return, email us at [email protected] with your order details. Please visit our Returns & Refunds Policy page for full terms and instructions.
We’re sorry for the mix-up! Please contact us at [email protected] with your order number and photos of the item you received. We’ll correct the issue promptly by arranging a replacement or return at no extra cost to you.
If your bike or any item arrives damaged, please email us within 7 days of delivery at [email protected]. Include your order number, a description of the issue, and photos or videos of the damage. We will work quickly to provide a resolution, which may include replacement parts or a full product exchange.
Once your return is approved, we will provide you with the correct return address and instructions.
Please do not ship returns without contacting us first, as unauthorized returns may not be processed or refunded.
You can reach our customer support team anytime by emailing [email protected]. We aim to respond within 24 hours on business days and are here to help with any questions, concerns, or technical support needs.
If you entered the wrong shipping address, contact us immediately at [email protected]. If your order hasn’t shipped yet, we will update it.
Unfortunately, we cannot change the address once the order has been shipped.
If your order has not yet shipped, you may request a change or cancellation by emailing us at [email protected] as soon as possible. Once your order is processed or shipped, it cannot be modified or canceled.
Currently, we do not offer a pre-order option. However, you can sign up for back-in-stock notifications on the product page or contact us to check availability updates.